Terms of Service

1. General – Scope of Application

• The following Terms and Conditions apply to all business relationships between the Customer and HostingMiles. These Terms are an integral part of all service contracts and apply to future provisions without requiring separate repeated agreements.
• Terms and conditions issued by clients or third parties are not applicable, even if we do not explicitly object to them in individual cases.
• We reserve the right to revise our Terms, System Policies, and service fees with prior notification sent via the client dashboard or your registered email address.
• Employees and commissioned third-party contractors are not authorized to make verbal promises, agreements, or commitments.

2. Account Registration & Security

• You must register an account providing accurate, legal, and verifiable contact details and keep this information updated at all times.
• You are solely responsible for maintaining the confidentiality of your credentials (passwords, 2FA keys, API tokens). Any action conducted under your account is considered your responsibility.
• You must immediately notify HostingMiles of any unauthorized account compromise or breach.
• We reserve the right to suspend accounts registered using deceptive information, proxy addresses, or linked with fraudulent financial attempts.

3. Billing, Invoices & Payments

• All services are invoiced in advance for the selected billing cycle. Domain renewal notices are generated thirty (30) days prior to expiration. Invoices for Web Hosting, VPS, and Cloud servers are generated ten (10) days prior to the due date.
• A grace period of five (5) days post-due date is permitted. Failure to settle invoices within this window results in automated service suspension.
• Accepted Payment Methods:
  • Clients in India: UPI, RuPay, Net Banking, Razorpay, Paytm, Credit/Debit cards, and Stripe[cite: 1].
  • International clients: Stripe, Verified Credit/Debit Cards, and Verified PayPal.

4. Service Activation

Shared hosting, domains, and unmanaged cloud instances are provisioned automatically upon payment clearance. Deployments may experience slight delays if flagged by automated fraud verification checks, during which our team will reach out for identity confirmation.

6. Backups & Data Responsibility

We maintain automated snapshot rotations for shared hosting accounts for up to seven (7) days as a courtesy. However, HostingMiles does not guarantee backup integrity or availability. Clients are strongly advised and expected to keep independent local offsite copies of their data. Cloud Servers and VPS nodes do not include automated backups unless the client explicitly purchases a managed snapshot addon.

7. Resource Usage & Fair Use

Shared hosting plans share CPU, memory, and disk I/O. Accounts consuming disproportionate amounts of resources that degrade server performance for neighboring tenants may be throttled or requested to upgrade to a Cloud VPS. Hosting cryptocurrency miners, unattended scrapers, public file hosting, or continuous high-load video transcoding on shared platforms is strictly prohibited.

8. Spam, Abuse & Banned Scripts

We enforce a strict zero-tolerance policy against sending Unsolicited Commercial Email (UCE/Spam). Any server or account causing our IP addresses to get blacklisted (Spamhaus, Barracuda, etc.) will face immediate termination and administrative remediation fines.

9. 99.9% Server Uptime SLA

HostingMiles guarantees a 99.9% network and infrastructure uptime for all active servers, excluding scheduled maintenance windows announced in advance via email or our status board[cite: 1].

10. Limitation of Liability

Under no circumstances shall HostingMiles or its officers be liable for indirect, incidental, punitive, or consequential damages (including business downtime, loss of profits, or data loss). In all circumstances, our maximum financial liability shall not exceed the total fees paid by the client during the twelve (12) months preceding the incident.