HostingMiles
Clear & Fair Cancellation Terms

Refund Policy

At HostingMiles, we are committed to delivering dependable, high-speed hosting solutions. Please review our refund guidelines carefully prior to making a purchase.

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At HostingMiles, we are dedicated to providing reliable, top-tier cloud and web hosting infrastructure. We understand that circumstances may arise where a refund is requested, and we have established a clear and fair policy to govern these situations.

1. Web Hosting (30-Day Money-Back Guarantee)

We offer a 30-day money-back guarantee exclusively for shared web hosting plans purchased for a term of one (1) year or longer. If you are not fully satisfied with our hosting service within the first 30 days of initial purchase, you may submit a refund request and our billing desk will process it promptly.

Conditions and Exclusions:

  • Refunds apply exclusively to new first-time purchases on annual or multi-year terms.
  • Renewal payments are strictly non-refundable, regardless of the billing cycle or tenure.
  • Monthly and short-term web hosting invoices are non-refundable.
  • Refund requests must be formally submitted via a support ticket within thirty (30) calendar days of the original transaction date.

2. Cloud VPS Hosting

All VPS (Virtual Private Server) plans are strictly non-refundable. Due to the architecture of automated KVM provisioning — which involves immediate reservation and dedication of CPU cores, RAM, and PCIe NVMe storage — we are unable to reverse or refund transactions once a VPS has been deployed. We encourage you to review hardware specifications carefully prior to checkout.

3. Dedicated Bare Metal Servers

Dedicated Server services are strictly non-refundable. Given the exclusive allocation of physical server racks, custom operating system provisioning, network routing, and upfront hardware commissioning fees, all dedicated bare metal payments are final upon delivery.

4. Domain Registrations, Transfers & Addons

Domain registrations, transfers, and renewals are strictly non-refundable. Once a domain request is broadcast to central registry operators (ICANN, NIXI/.IN Registry, etc.), the fee is consumed instantly and ownership records cannot be canceled or refunded. Similarly, third-party software licenses (cPanel, LiteSpeed, Plesk) and SSL certificates are non-refundable once issued.

5. How to Submit a Refund Request

If your purchase satisfies the web hosting eligibility criteria, please follow these steps to open a formal refund request:

  1. Log in to your HostingMiles Client Area.
  2. Navigate to Support > Open Ticket and select the Billing Department.
  3. Include your relevant Invoice Number and reason for the cancellation request.
  4. Our billing team will review your account timeline and issue the refund directly back to your original source payment method (bank account, UPI, or card) within 5–7 business days.

6. Policy Updates & Amendments

HostingMiles reserves the right to modify, amend, or update this Refund Policy at any time without prior individual notice. Any adjustments will take effect immediately upon being posted to this page.

HostingMiles Billing Desk
Email: support@hostingmiles.com
Phone: +91-7719824448
Open Billing Ticket